We are Committed to Access so you can be Committed to Care
Introducing Genentech BioOncology Access Solutions™
At Genentech, we develop medicines for serious or life-threatening medical conditions.
We believe medicines should be effective, safe and accessible to the patients who need them.
Genentech BioOncology Access Solutions provides coverage and reimbursement support, patient assistance and informational resources for both health care providers and their patients.


Prompt access to important information about issues that may affect product access is available:
- 24/7 through our website at www.BioOncologyAccessSolutions.com or
- via phone at (888) 249-4918 between the hours of 6 a.m. and 5 p.m. PST Monday through Friday
You will be assigned an Access Solutions specialist who can assist you with:
- Obtaining payer coverage and coding information
- Checking benefits
- Providing support with the prior authorization process
- Providing support for claims appeals and coverage denials
- Identifying possible sources of patient assistance
Main Genentech Access Solutions site: www.genentechaccesssolutions.com