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Contact Us
Corporate Headquarters
Genentech, Inc.1 DNA Way
South San Francisco, CA 94080-4990
Phone: 1-650-225-1000
Fax: 1-650-225-6000
www.gene.com
Professional Support Services
| Resource | Hours Available (Pacific Time) | Contact |
|---|---|---|
| Trial Information Support Line | 6 AM – 3 PM | 888-662-6728 |
| Medical Information/ Communications Services Medical information request form | 5 AM – 5 PM | 800-821-8590 |
| Customer Service | 7 AM – 5 PM | 800-551-2231 |
| Genentech BioOncology Access Solutions™ | 6 AM – 5 PM | 888-249-4918 |
| Genentech Access to Care Foundation | 800-530-3083 | |
| Drug Safety/Adverse Events* | 888-835-2555 |
*Message line is available 24 hours a day, 7 days a week. All calls are answered by a drug safety representative within one business day.
Inquiries about Clinical Trials
For questions about clinical trials, call our Trial Information Support Line at 1-888-662-6728.
For questions about commercial products and late-stage investigational compounds, contact Medical Information / Communications Services at 1-800-821-8590 or submit a medical information request
Web site: www.gene.com/gene/pipeline/status/
Genentech Research Contracts and Reagents Program
In addition to the research done at Genentech, we also support investigators in academic institutions throughout the world by supplying key reagents for their research.
Careers
Interested in a job at Genentech? Click here for information about working at Genentech and a listing of open positions.